Sources & References

AI in Customer Education

• Pendo: Product-led onboarding does not mean humanless onboarding
  https://www.pendo.io/pendo-blog/product-led-onboarding

• McKinsey: The State of AI in 2023
  https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai

• MIT Sloan: Generative AI: Pitfalls and Promise
  https://sloanreview.mit.edu

1. Customer Onboarding & Retention

   • Forrester: Customer Education Drives 7.6% Revenue Increase
     https://www.forrester.com

   • Intellum: 2024 Customer Education Benchmark Report
     https://www.intellum.com/resources/customer-education-benchmark-2024

   • LearnWorlds: Customer Training Increases Retention by 20%
     https://www.learnworlds.com

2. Enablement & Sales Effectiveness

   • Gartner: Delegation Guardrails Reduce AI Output Rework by 30%
     https://www.gartner.com

   • Harvard Business Review: Time Spent in Meetings Has Increased 13% Since 2020
     https://hbr.org

3. Inspiration & Industry Leaders

   • Devlin Peck: Instructional Design Resources
     https://www.devlinpeck.com

   • Sahil Bloom: https://sahilbloom.com