Blog
Notes and resources.
Thoughts and practical lessons on product adoption, customer education, enablement, AI, learning, and the work behind building better experiences.
The AI Delegation Starter Kit: hand off busywork to AI while keeping human judgment in control
Master prompts, the SAI framework (Scope → Assist → Integrate) and practical guardrails. Free PDF download.
How design thinking improves customer education, sales enablement, and L&D
What I learned from IBM’s Enterprise Design Thinking Practitioner certification, and how Hills, Sponsor Users and Playbacks apply to education.